Always Do The Right Thing


Written by Scott Eller CASL CEO

A few years ago, a coworker asked me about loyalty; she wanted to know who she should be loyal to. I thought loyalty was an easy concept so I was confused by her question. After I collected my thoughts, I told her that loyalty at CASL is not towards a director or “boss.” The question of loyalty at CASL is not a matter of who are we loyal to, but what. I told her that CASLwas founded on serving people and providing them with a clean, safe, affordable home with excellent services. By doing this and constantly seeking new opportunities to improve we show our loyalty to CASL’s mission. At this point in the conversation, she said my response had now confused her. We both laughed and I said simply that loyalty at  CASL is towards our mission, and so our loyalty should be to those we serve and to providing them the help they need. I told her that if she kept her focus on the mission, then she would be in alignment with our loyalty at CASL, as my loyalty and devotion are to CASL’s mission.   

I felt compelled at this point to expand on this, and shared with her that at times, I purposely share an idea for something that I do not necessarily support or believe in. This is what I call the “yes man” test. I explained that expressing disagreements respectfully is a good thing. Disagreements lead to a deeper discussion, where ideas can be created and shared seeking out innovative opportunities. This is a great way to practice honesty and integrity. If we truly are loyal to CASL’s mission, we will professionally and respectfully challenge each other to improve on our model thus making people’s lives better. CASL’s slogan is “Transforming Lives.” This cannot be accomplished unless we collectively have an unwavering commitment to doing the right thing in every action we take and every decision we make regardless of who is or is not looking. It is also important that everyone understands that when we make a mistake or when we try something and it does not work it is okay. I repeat: It. Is. Okay. Mistakes are an opportunity for growth. In an interview with Thomas Edison after he and his team invented the incandescent light bulb, the interviewer asked how many times did they fail. His response was “we did not fail, we learned 2,500 ways it would not work.” No question is a stupid question, and every discussion is an opportunity for growth or new perspective. This cannot be accomplished unless we exercise our core value of Always Do The Right Thing.

“A leader’s job is to look into the future and see the organization, not as it is, but as it should be” – Jack Welch